Privacy Policy

1. What we collect

Account

• Your mobile number and a password. We store only a one-way scrambled version (a hash) of your password, never the password itself.
• Your name, and a profile photo if you add one.
• An email address, only if you sign in with Apple (Apple may give us a private relay address instead of your real one) or apply to list a pet business.

Your pets

• Name, species, breed, birthday or age, gender, a short description and photos.
• Care records and reminders you add, such as vaccinations, licences and birthdays.

Location (only with your permission, or an area you type)

• Your device's approximate or precise location, or the area you enter. We save your area and its map coordinates on your profile so we can show pets, pet parents, alerts and services near you. Other pet parents see your area and an approximate distance.

What you post and send

• Chats and playdate requests ("boops") with other pet parents.
• Emergency alerts about missing or injured pets, including the photos, description and place you add. The exact address in an alert is not shown publicly.
• Adoption listings and enquiries, booking requests, applications to list a business, and reports you make about other users or content.

Device and usage information

• What you do in the app, for example opening it, signing up, finishing setup, booping a pet or starting a booking ("events").
• Device type, operating system, app version, and a push notification token so we can send you alerts.
• Identifiers: an app-instance ID created by Google Firebase, and your device's advertising identifier. On Android this is the Google advertising ID. On iPhone it is the IDFA, and only if you allow tracking when the app asks.

2. How we use it

• To run the app: your account, nearby pets and people, chats, alerts, adoption, bookings, care reminders and notifications.
• To keep the community safe: handling reports and blocks, and preventing abuse.
• To understand how the app is used and improve it (analytics).
• To measure our own advertising, for example how many people install or sign up after seeing a BoopDiSnoot ad on Facebook or Instagram.
• To reply when you contact us.

We do not sell your personal data, and we do not show third-party ads in the app.

3. Who we share it with

• Other BoopDiSnoot users: your name, profile photo, pets, area and what you post are visible to other users where the app needs it, for example on Discover, in chats and in alerts.
• Google (Firebase Analytics and Firebase Cloud Messaging): app events, the Firebase app-instance ID, device information and an approximate location worked out from your IP address, so we can see usage statistics; and your push token, to deliver notifications on Android.
• Meta Platforms (the Facebook SDK's App Events): app events, your BoopDiSnoot user ID, device information and, where allowed, your advertising identifier. Meta uses this to measure and improve the ads we run on Facebook and Instagram. On iPhone, if you don't allow tracking, Meta receives only what Apple's rules allow.
• Apple: your push token, to deliver notifications on iPhone. If you sign in with Apple, Apple handles that sign-in.
• Companies that run our infrastructure: our servers, database and uploaded photos are hosted in India.
• People you choose to contact: when you send an adoption enquiry or a booking request, we may pass the details you enter to that lister or business so they can reply.
• Authorities, when the law requires it or when it is needed to protect someone's safety.

4. Your choices

• You can turn off location, notifications and photo access at any time in your phone's settings. The app keeps working with fewer features.
• iPhone tracking: Settings > Privacy & Security > Tracking.
• Android advertising ID: Settings > Google > Ads, where you can delete or reset it (the wording varies by phone).
• You can edit your profile and pets in the app, and delete your account at any time (section 6).

5. How long we keep it

• We keep your data while your account exists.
• When you delete your account, your account and most of your data are deleted from our live database straight away. Our nightly database backups are kept for 14 days, so deleted data is gone from them within 14 days.
• Kept after deletion, without your name or phone number: pets you added (hidden from everyone and unlinked from you; a pet you share with another pet parent stays with them), alerts you posted (closed and hidden), adoption listings you posted (paused), and reports you made. Messages you sent show as "[message removed]".
• Google and Meta keep analytics data for the periods set in their own services.

6. Deleting your account

• In the app: open the Care tab (called Profile if you haven't added a pet), go to Profile settings, tap Delete account, type DELETE and tap "Permanently delete my account".
• Or email hello@boopsnoot.in from any address with the mobile number on your account. We will confirm the request is yours and delete the account within 7 days.
• Full details are on our account deletion page.

7. Security

All traffic between the app and our servers uses HTTPS, passwords are stored only as hashes, and access to our servers is restricted. No system is perfectly secure, so please use a password you don't use anywhere else.

8. Children

BoopDiSnoot is for people aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you think a child has an account, email us and we will delete it.

9. Your rights

Under India's Digital Personal Data Protection Act, 2023 you can ask us to access, correct or delete your personal data, or withdraw your consent. Email hello@boopsnoot.in with the subject "Privacy request"; we aim to reply within 7 days. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.

10. Changes to this policy

If we change this policy we will update the date at the top, and tell you in the app if the change is significant.

11. Contact

Akshat Srivastava, BoopDiSnoot, India. Email: hello@boopsnoot.in